4dmoon Privacy Policy — User Information Protection
Updated: 2026 — This document explains how 4dmoon handles the personal information of Malaysian users in a transparent and responsible manner.
Information We Collect from You
When you register or use the 4dmoon platform, we collect several categories of information to ensure the service operates properly and securely. The information collected includes:
- Account information: your username, email address, phone number, date of birth, and encrypted password provided during registration.
- Device and browser information: device type, operating system, IP address, browser type, and other technical data collected automatically when you access the platform.
- Local payment information: transaction details in MYR, such as your chosen payment method, deposit and withdrawal history. We do not store your full card number or banking password.
- Cookie and tracking data: information collected through session cookies, preference cookies, and similar technologies to enhance your browsing experience.
- Usage data: pages you visit, time spent on the platform, game preferences, and general interaction patterns that help us improve our service.
- Encrypted passwords
- Transactions in RM / MYR
- No data sold to advertisers
- Users may request data deletion
Why This Information Is Collected and Used
Account information is used to verify your identity, process logins, manage financial transactions, and ensure account security throughout each session.
Usage data helps 4dmoon understand how users interact with the platform, identify technical issues, and improve service speed and stability.
Account information and transaction history are used by our support team to assist with enquiries, reprocess failed transactions, and handle user complaints.
Certain information must be retained to meet applicable legal compliance requirements in Malaysia, including age verification and anti-money laundering obligations.
Cookies and Tracking Technologies
4dmoon uses cookies and similar technologies to enhance the user experience on the platform. Cookies are small files stored on your device when you visit our site. We use several types of cookies:
- Session cookies: automatically deleted when you close your browser. Used to maintain your login status throughout an active session.
- Preference cookies: stores your language, layout, and display preferences so your experience stays consistent across visits.
- Analytics cookies: helps us understand which pages are visited most frequently and how users navigate the platform. This information is used in aggregate and does not identify any individual specifically.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your login experience.
Data Storage, Security and Sharing
Data Retention Period
Your personal information is retained for as long as your account remains active or as needed to provide our services. Following account closure, data will be deleted within a reasonable period unless a longer retention period is required by applicable law. Financial transaction data in MYR is retained for a defined period for financial compliance purposes.
Technical Security Measures
4dmoon implements industry-standard security protocols to protect user data. These include password encryption, secure connections during data transfers, and strict internal access controls. That said, no system can be guaranteed 100% secure, and users are encouraged to take their own precautions, such as using strong passwords.
Third-Party Sharing
4dmoon does not sell or rent users' personal information to any third party for marketing purposes. Information is only shared in the following limited circumstances:
- Verified payment processors for completing transactions in RM
- Technical infrastructure providers that assist in operating the platform
- Competent authorities when required by Malaysian law
- Technical support service providers bound by confidentiality agreements
User Rights & How to Contact Us
As a 4dmoon user, you have the following rights regarding your personal information:
Request a copy of the information we hold about you
Correct information that is inaccurate or out of date
Request deletion of your data, subject to legal obligations
To exercise any of the above rights, or if you have any questions regarding this privacy policy, please log in to your account and contact the 4dmoon support team through the help channels available within the platform. You may also refer to the FAQ for further guidance.
If you discover any privacy violation or unauthorised use of your data, please report it to us immediately. 4dmoon is committed to addressing all complaints within a reasonable timeframe and taking the appropriate corrective action.
Changes to This Privacy Policy
4dmoon reserves the right to update or amend this privacy policy at any time. Any changes take effect immediately upon being published on this page. We encourage users to check this page periodically to stay informed about how your information is handled.
Your continued use of the 4dmoon platform after any changes are published will be considered your acceptance of the updated privacy policy. If you disagree with any changes, you have the right to stop using the platform and request account closure in accordance with the established procedures.
January 2026 — Check this page periodically for the latest version.
Questions About Your Data?
Log in to contact 4dmoon support, or check our FAQ for quick answers on privacy and account security.